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Refund Policy

Effective Date: 03 - August - 2025
Business Name: Marshall's Garden
Website: www.marshallsgarden-jamsandpreserves.co.uk

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Because our jams and preserves are perishable food items, we want to ensure you’re 100% satisfied while maintaining strict health and safety standards. Please read our returns and refund policy carefully before placing an order.

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1. Perishable Products – All Sales Final

 

Due to the perishable nature of our products, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

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2. Damaged or Defective Items

 

If your order arrives damaged or defective:

  • Please contact us within 3 days of delivery.

  • Email us at marshallsgarden25@gmail.com with the following:

    • Your order number

    • A clear photo of the damaged or incorrect item

    • A brief description of the issue

After reviewing your claim, we may offer one of the following options:

  • A replacement of the product

  • A store credit

  • A full or partial refund to your original payment method

We reserve the right to deny refund requests if:

  • You contact us after 3 days of delivery

  • Evidence of damage or issue is not provided

  • The product has been consumed or discarded

 

3. Incorrect Orders

 

If you receive the wrong item:

  • Notify us within 3 days of receiving the shipment.

  • We’ll send you the correct product at no additional cost or issue a refund.

 

4. Shipping Issues

 

We are not responsible for:

  • Incorrect addresses provided by the customer

  • Packages marked as “delivered” by the carrier but not received

  • Delays caused by the shipping carrier (weather, strikes, etc.)

However, if you experience a delivery issue, please reach out. We’ll do our best to help resolve the situation with the carrier.

 

5. Non-Returnable Items
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  • Opened jars

  • Gift cards

  • Sale or clearance items

  • Custom orders or gift boxes

 

6. Refund Processing Time

 

Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

 

7. Contact Us
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For any questions or concerns regarding your order or this policy, contact us at:
Marshall's Garden
Email: marshallsgarden25@gmail.com
Phone: 07472864487
Address: 1B Oxford Street, Burton on Trent DE14 3PG

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