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Shipping Policy

Effective Date: 03 - August - 2025
Business Name: Marshall's Garden
Website: www.marshallsgarden-jamsandpreserves.co.uk

This Shipping Policy outlines how we handle the packing, shipping, and delivery of our jams and preserves. We aim to ensure that your products arrive fresh, intact, and on time.

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1. Shipping Locations

 

We currently ship to:

  • England, Wales, Scotland, Northern Ireland

  • If you are outside our shipping zone, please contact us before placing an order.

 
2. Processing Times
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  • Orders are typically processed within 1–3 business days of payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons (e.g. holidays), processing times may be slightly longer.

 
3. Shipping Methods and Delivery Times

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We offer the following shipping options:

Standard Shipping 5-7 business days  £4.00 (Free over £35.00)

Expedited Shipping 1–3 business days  £8.00

Local Delivery  3-4 business days  £2.50

Pick-up  2-5 business days  Free

Please note: Delivery times are estimates and not guaranteed.

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4. Shipping Fees
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  • Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

  • Free shipping is available for orders over £35.00.

 
5. Packaging
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  • All products are packed securely to prevent damage during transit.

  • We use food-safe, eco-friendly packaging materials wherever possible.

  • Jars are cushioned with protective wrap to minimise breakage risk.

 
6. Perishable Shipping Notes
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  • Our jams and preserves are shelf-stable but sensitive to extreme heat.

  • During hot weather, we may ship only on certain days or use expedited shipping to reduce transit time.

  • If special storage instructions apply, they will be included on the product label.

 
7. Shipping Delays

 

We are not responsible for delays caused by:

  • Courier issues (e.g., weather, strikes, or service disruptions)

  • Incorrect shipping addresses provided by the customer.

 
8. Damaged or Lost Packages

 

If your order arrives damaged or does not arrive at all:

  • Contact us within 3 days of delivery with your order number and photos.

  • We will review the case and offer a refund, replacement, or store credit as appropriate.

 
9. Order Tracking

 

Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.

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10. Contact Us

 

For questions about shipping, contact us at:
Marshall's Garden
Email: marshallsgarden25@gmail.com
Phone: 07472864487
Address: 1B Oxford Street, Burton on Trent, DE14 3PG

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